Cancellation Policy
Last updated: 3 November 2026
We understand that holiday plans sometimes change. Our cancellation policy is designed to provide clear and fair arrangements for guests booking directly with Casa Lara.
Please review the conditions below before confirming your reservation.
1. Cancelling Your Booking
If you need to cancel your reservation, please email us at info@casalara.co.uk as soon as possible.
Your cancellation date will be the date we receive your written request, using local time in Spain.
2. Cancellation Charges
The following conditions apply to direct bookings:
More than 30 days before arrival: You will receive a refund of accommodation payments made, excluding the 20% booking deposit.
30 days or fewer before arrival: The full accommodation charge is non-refundable.
These conditions are subject to any applicable legal rights, including remedies where Casa Lara is unable to provide the contracted accommodation.
3. No-Shows & Early Departures
If you do not arrive for your confirmed booking, or choose to leave early, the unused accommodation charges are normally non-refundable.
This does not affect any rights you may have where the accommodation has not been provided as agreed.
4. Changing Your Booking
If you need to change your dates, please contact us as early as possible.
We will do our best to accommodate your request, subject to availability and any agreed price difference.
Changes are not guaranteed, and where a change cannot be agreed, the original booking conditions continue to apply.
5. Cancellation by Casa Lara
If we are unable to honour your confirmed booking, we will notify you promptly.
Payments for accommodation we are unable to provide will be refunded in full, without prejudice to any further rights or remedies required by law.
6. Exceptional Circumstances
We understand that plans can change.
Cancellations are subject to our separate Cancellation Policy, which forms part of these Booking Terms & Conditions. Please review that policy before booking.
Requests to amend dates or guest details should be sent to us in writing. Changes are subject to availability and any agreed price difference.
7. Security Deposit
Any refundable security deposit collected separately from the accommodation charge will be returned if the stay is cancelled before check-in, unless a lawful and clearly disclosed deduction applies.
8. Booking Through Other Platforms
If you booked through Airbnb, Booking.com or another third-party platform, please refer to the cancellation conditions attached to that reservation and contact the relevant platform.
9. Contact Us
For cancellations or changes to your booking, please contact:
Peter & Polly Betts – Casa Lara
Email: info@casalara.co.uk
Website: www.casalara.co.uk
We will confirm receipt of your cancellation request and explain any refund due.